Zoho CRM has been recognized as an April 2019 Gartner Peer Insights Customers’ Choice for Sales Force Automation. This distinction demonstrates how Zoho takes customer feedback and continues to shape products and services to help small business improve processes and grow.
According to Gartner, “The Gartner Peer Insights Customers’ Choice” is a recognition of vendors in this market by verified end-user professionals. To ensure fair evaluation, Gartner maintains rigorous criteria for recognizing vendors with a high customer satisfaction rate.
Best Sales Force Automation Software of 2019 as reviewed by Customers’ Choice – Apr 2019
Sales Force Automation – Gartner defines sales force automation (SFA) as systems that support the automation of sales activities, processes and administrative responsibilities for organizations’ sales professionals. Gartner considers SFA to be foundational technology, implemented to automate an organization’s core sales processes. The core functionalities of the SFA market include: • Account, contact and opportunity management • Sales activity management • Sales forecasting • Mobile applications • Reporting • Partner relationship management (PRM) • Platform capabilities