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Modern communication for modern work practices

We have already explored that some of the traditional methods businesses are using to communicate simply don’t cut it in the modern world. Communication is arguably the most important ingredient to running a successful business, so it is essential you use the most productive method possible.

Let’s take a look at the ways we communicate in the modern world.

Microsoft Teams – The modern alternative to Email

Microsoft Teams – the internationally popular addition to the Microsoft suite of tools – is now one of the most successful apps of its kind. Teams’ rapid growth in popularity is due to its ability to integrate seamlessly within the Microsoft 365 ecosystem. Teams introduces a focal point for collaboration by providing a place to share files, co-ordinate tasks, and schedule meetings, making in-house Emailing a redundant task.

Although Email is showing no signs of completely dying it clearly isn’t quite up to scratch any more.  Microsoft Teams can fill the void that it will leave.

VoIP – The alternative to landline telephones

VoIP stands for Voice over Internet Protocol. VoIP is a phone service delivered over the internet – it allows you to make a call directly with a computer or a VoIP phone from anywhere, whilst using your usual contact number.

VoIP has a massively reduced-price tag in comparison to the traditional alternative, and is the modern choice for business owners as it allows them to communicate with their team no matter where they are around the world.

Why VoIP?

Service mobility

A traditional phone system is assigned a specific number, and it is this that makes the move to remote working a difficult one. It will force your employees to need to remember the right codes or keys to dial on their device in order for it to show up as the office number when making calls – a process that wastes a lot of business time.

The ‘office setting’ from anywhere

VoIP makes it possible to appear at your desk no matter where you actually are. It allows you to mirror the levels of professionalism that you are used to achieving in office from anywhere in the world – because the way a call is carried out is performed in the same way for the customer (they call the same reputable business number, and the call is answered with the normal friendly, familiar company voice as normal). In most business transactions, by this point you need to have already made your lasting impression on the client – new customers especially need this communication to invoke trust and professionalism in the first instance.

VoIP allows you to have a partially remote working team that works on a rotor of your choosing, with staff working some days in office and some days at home. VoIP means it makes no difference where they work as the client will have no idea either way.

Client guarantees

Voicemail used to be one of the biggest parts of business operations around the globe but, unfortunately, in the modern, fast paced world we live in, it is far too time consuming to use any more. With VoIP there is no need to have Voicemail, as it allows you to choose where your calls ring. (The first few rings could take place in your office, the next to your house, and the next to your mobile, for example, allowing you to guarantee to your customers that you will never miss their call again.)

Reliability

If VoIP is used correctly its reliability is unrivalled. Choosing where your calls are forwarded to will not only allow you and your team to work from anywhere in the world but also that, no matter the circumstances where you are carrying out your work, if forced to due to unforeseen circumstances you can simply move to any new location with internet connection.

Microsoft Teams meetings: the new improved way to carry out a meeting

Meetings are traditionally deceptively hard to organize, mainly because finding times, when everyone is free, can be a real challenge. This alongside the international conversion to some form of remote working has made them practically impossible.

Meetings in Microsoft Teams allows you to organize a meeting in advance and automatically find a time slot that works for all the requested participants. This means that the time you would have taken organizing can be spent more productively. Microsoft Teams gives your team the meeting experience from anywhere in the world – be it their home, the office, a beach, or sun lounger. It also allows you to continue promoting your company ethos (which, in times when your team are disjointed and not all under the same roof) can be invaluable.

Moving with the times technologically and using that technology as your ally to improve the ways in which you, your team, your suppliers, and, most importantly, your customers communicate is essential to guaranteeing that you move into the future with as much confidence as possible.

Guaranteeing the best communication

By trusting us with your IT needs we can guarantee that your organization is ready to succeed in the modern digital workplace. Our experience in working with small businesses in Ontario and the Great Toronto Area allows us to ensure that you can increase revenue, secure your data, and always operate at peak performance in the most secure way possible. You will also be able to communicate with your clients, colleagues, and suppliers alike. All these abilities can be achieved at the very highest standard. Contact us now to find out what else we can do to improve your IT landscape and bring you even more benefits from your IT going forward.

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