Modern Communication for Modern Work – The Aging Communication Methods Still Used in the Workplace

The world has changed in many ways over recent years and nothing has developed more than our reliance on technology to complete our daily tasks – both when working and in our spare time. This reliance on technology will only increase further as we discover new ways of utilizing our time and placing more reliance on technology to speed up work processes for us.

For all the importance technology holds in our working lives there is, however, one more important ingredient to ensuring a successful workplace, and that is communication. Without effective communication (between colleagues, suppliers, and customers alike) your business stands little chance of being a success.

Along with the technological landscape of the world, the ways in which we communicate have also changed. Let’s explore some of the systems an organization already utilizes to communicate and see why these methods are dated and in need of a new approach.


Business Communications – The Outdated Way

The Telephone

For most, when they think of communication in a business they think of the telephone. The modern world of work – for all of its brilliance and modernization of work processes – still relies heavily upon the telephone. The ability to use your voice and tone to convey feeling and persuasion in what you’re saying has made it the ‘go to’ method for most when it comes to communicating. This being said, there are alternatives on the market nowadays that offer more than a simple phone call – Zoom and Microsoft Teams to name two of the most popular. Now, we are not for one minute saying you need to eradicate your phone systems completely but simply encourage you to look at where your phone system could benefit from a modern makeover to make it more efficient for modern practice.


Your phone works fine so why change it? A completely understandable thought to have, along with “why change something that isn’t broken?” But think of your mobile phone contract – you don’t only get a new mobile when your old one has broken, sometimes the new one on the market simply does more, has modern additions, and is often cheaper in comparison (for what you are getting).

Traditional landline technology has had its time in the sun – the modern world of work requires you to be contactable constantly, with no excuses! We all know how fickle clients can be – we know if they are unable to contact you this can project a bad image of the company, which in turn can be disastrous for the organization long-term. The phone – as we said previously – is the main link between you, your customers, and your suppliers, so, if you plan to achieve the levels of collaboration, communication, and productivity needed for your organization to be successful, it is essential that you are contactable by phone at all times. You must let nothing – not even an unforeseen power cut, a flood, or anything of the kind – stop that from being possible.

We will take some time to explore the alternatives that allow you to continue being contactable at all times later in the blog series.


Not too long ago one of the main forms of communication in the workplace was Email. The messenger options on the market at the time – MSN, for example – weren’t aimed at businesses, but it was the business world which led Email popularity to grow exponentially. Since the 1970’s Email has helped businesses to communicate, but is it good enough in the modern world?


Spam! The bane of many people’s work day. Spam is the leading reason why people hate Emails. They flood in constantly from companies you have communicated with once, or a weekly newsletter from a company you have no interest in, whilst trying to complete your daily tasks. Yes, Spam filters are improving but this hasn’t stopped the figures rising to a staggering 85% of Emails being Spam. Modern business cannot accommodate for the time it takes for you to sift through the endless ads for holidays, the latest hoover, or the offers you can choose from the popular restaurant chains – you need to be able to find the important emails immediately.

The back and forth of Email communication is also a problem, as users are finding it difficult – especially in the current landscape of remote working that many of us have adopted – to convey conversations quickly and efficiently over Email.


Traditionally, meetings have taken place in a small meeting room where the boss discusses problems and triumphs in the organization. This way of conducting meetings has always been a laborious task regardless of the digital landscape of the workplace, partly because finding the best time for every team member to be free to attend required a meeting in its own right – and the likelihood of getting the team to come in on their allotted days off was highly unlikely. With the modern world of work being a remote one, businesses have been forced to find an alternative. We will explore this more later in the blog series.

In the last blog in the series, we will look at the modern alternatives of the communication methods we have discussed in this blog and how – if used correctly – they have the power to revolutionize your workplace and promote success going forward.

Guaranteeing the Best Communication

By trusting us with your IT needs we can guarantee that your organization is ready to succeed in the modern digital workplace. Our experience in working with small businesses in Ontario and the Great Toronto Area allows us to ensure that you can increase revenue, secure your data, and always operate at peak performance in the most secure way possible. You will also be able to communicate with your clients, colleagues, and suppliers alike. All these abilities can be achieved at the very highest standard. Contact us now to find out what else we can do to improve your IT landscape and bring you even more benefits from your IT going forward.

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