Automated Attendant answers the phone and interacts with callers (for sales press 1, for service press 2, etc).

Work from anywhere extension.

Voicemail is sent via email with transcription and audio.

Call Reporting tracks and logs all calls which the phone system makes and receives. It can be used to monitor employee productivity.

Call recording is used to verify conversations..

Call center functionality with skills based routing, call center analysis, etc.