Services
The reliable technology your business needs to save time and money
Managed IT Services
We monitor your IT infrastructure around the clock to make sure everything is running optimally
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IT Help Desk Services
We’re available at all hours, day and night, to resolve your issues and address your concerns
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IT Consulting
Get the most out of your technology investments with guidance from VBS experts
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Business Continuity Planning
Well-defined protocols and robust security to enable your business to survive any catastrophe
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On-Demand Services
Rest easy knowing our technicians are available 24/7/365 to fix urgent computer problems
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Office Moves & Wiring
We make sure your IT equipment is safely transported and properly installed so you can resume operations fast
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Vcare Support Pricing
VBS’s three types of support packages ensure your technology is always running optimally without breaking your budget
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Vcare SLA Features
BASIC
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Protect your systems to prevent outages and downtime with advanced, predictive, and managed antivirus
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Real-time monitoring of hardware performance, software, and resource status
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Real-time error alerts
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Predictive behavioral failure alerts to proactively prevent hardware downtime
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Vulnerability system scans to protect your data
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Automatic remediation of basic system issues/errors
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Automatic software patch installation management
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Performance optimization maintenance with clean disk and defrag
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File size monitoring to manage hard drive storage
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Installed software and device hardware configuration
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System activity audit logs
PROACTIVE
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All Basic Plan features, plus:
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Quick remediation by highly trained and certified technicians in 4 hours or less, guaranteed
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Managed security monitoring with manual intervention
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Access to support via phone or email during regular business hours
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Virtual CIO with biannual meetings to review your IT’s current state and strategize for the future
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Weekly and/or monthly security, stability, and performance reports of your devices
PROACTIVE PLUS
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All Proactive Plan features, plus:
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24/7 help desk support with 90% first call resolution
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Unlimited 24/7 help desk assistance via phone, email, or instant messaging
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70% of calls answered within 60 seconds
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24/7 live monitoring of entire network infrastructure
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Quarterly network and security assessments
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Virtual CIO with quarterly meetings to review your IT’s current state and strategize for the future
Some of our customers
