Vcare Support Pricing

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Vcare SLA Features

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Protect your systems to prevent outages and downtime with advanced, predictive, and managed antivirus
Real-time monitoring of hardware performance, software, and resource status
Real-time error alerts
Predictive behavioral failure alerts to proactively prevent hardware downtime
Vulnerability system scans to protect your data
Automatic remediation of basic system issues/errors
Automatic software patch installation management
Performance optimization maintenance with clean disk and defrag
File size monitoring to manage hard drive storage
Installed software and device hardware configuration
System activity audit logs
Changelogs for hardware, software, and system changes
Compliance policy management
Internet service uptime monitoring

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All Basic Plan features, plus:
Quick remediation service
Remediation with guaranteed rapid response time by highly trained and certified technicians
Managed security monitoring with manual intervention
Access to support via phone or email during regular business hours
Virtual CIO with biannual meetings to review your IT”s current state and strategize for the future
Advanced cybersecurity AI and human led 24/7 protection
Ransomware protection
Web filtering and DNS protection
Email security protection from phishing, ransomware and spam
Dark web monitoring
Employee security awareness training that teaches your team to spot and prevent attacks

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All Proactive Plan features, plus:
24/7 help desk support with 90% first call resolution
Unlimited 24/7 help desk assistance via phone, email, or instant messaging
70% of calls answered within 60 seconds
24/7 live monitoring of entire network infrastructure
Quarterly network and security assessments
Virtual CIO with quarterly meetings to review your IT’s current state and strategize for the future

Advanced cybersecurity data protection
Ransomware protection
Phishing protection
Web filtering and DNS protection
Dark web monitoring
Employee security awareness training that teaches your team to spot and prevent attacks