Vcare SLA Features



  • Protect your systems to prevent outages and downtime
  • Advanced Predictive Managed Antivirus to protect your system
  • Real time device monitoring of hardware performance, software and resource status
  • Real time error alerts
  • Predictive behavioural failure alerts to proactively avoid hardware downtime
  • Vulnerability system scans to protect your data
  • Automatic remediation of basic system issues/errors
  • Automatic software patch installation management
  • Performance optimization maintenance with clean disk and defrag
  • File size monitoring to manage hard drive storage
  • Installed software and device hardware configuration
  • System activity audit logs
  • Change logs for hardware, software and system changes
  • Compliance policy management
  • Internet service uptime monitoring

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  • All Basic plan features, plus:
  • Quick remediation service
  • Remediation with guaranteed less than 4 hours response time by highly trained certified technicians
  • Managed security monitoring with manual intervention included
  • Access to support via phone or email during regular business hours
  • Virtual CIO with bi-annual meetings to review current state and strategize for the future
  • Ongoing security, stability and performance of your devices reported weekly and/or monthly

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Proactive Plus


  • All Proactive plan features, plus:
  • 24/7 helpdesk support with 90% first call resolution
  • Unlimited 24/7 helpdesk assistance via phone, email or instant messaging
  • 70% of calls answered within 60 seconds
  • 24/7 live monitoring of entire network infrastructure
  • Quarterly network and security assessments
  • Virtual CIO with quarterly meetings to review current state and strategize for the future

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Add CYBER Security Protection and Employee Training

  • Advanced cyber security data protection
  • Ransomware protection
  • Phishing protection
  • Web filtering and DNS protection
  • Dark web monitoring
  • Employee security awareness training to avoid attacks