VBS Vcare Support Packages

More than ever, your business, is dependent on your IT. Good technology infrastructure and IT service management supports mission-critical functions and employees - ensuring they can do their jobs effectively and efficiently. And all that technology requires constant supervision, maintenance, attention and technical support. That’s where VBS can help. We manage your technology, so you can focus on growing your business.

Vcare SLA Features



  • Protect your systems to prevent outages and downtime
  • Advanced Predictive Managed Antivirus to protect your system
  • Real time device monitoring of hardware performance, software and resource status
  • Real time error alerts
  • Predictive behavioural failure alerts to proactively avoid hardware downtime
  • Vulnerability system scans to protect your data
  • Automatic remediation of basic system issues/errors
  • Automatic software patch installation management
  • Performance optimization maintenance with clean disk and defrag
  • File size monitoring to manage hard drive storage
  • Installed software and device hardware configuration
  • System activity audit logs
  • Change logs for hardware, software and system changes
  • Compliance policy management
  • Internet service uptime monitoring

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  • All Basic plan features, plus:
  • Quick remediation service
  • Remediation with guaranteed less than 4 hours response time by highly trained certified technicians
  • Managed security monitoring with manual intervention included
  • Access to support via phone or email during regular business hours
  • Virtual CIO with bi-annual meetings to review current state and strategize for the future
  • Ongoing security, stability and performance of your devices reported weekly and/or monthly

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Proactive Plus


  • All Proactive plan features, plus:
  • 24/7 helpdesk support with 90% first call resolution
  • Unlimited 24/7 helpdesk assistance via phone, email or instant messaging
  • 70% of calls answered within 60 seconds
  • 24/7 live monitoring of entire network infrastructure
  • Quarterly network and security assessments
  • Virtual CIO with quarterly meetings to review current state and strategize for the future

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Add CYBER Security Protection and Employee Training

  • Advanced cyber security data protection
  • Ransomware protection
  • Phishing protection
  • Web filtering and DNS protection
  • Dark web monitoring
  • Employee security awareness training to avoid attacks