VBS Vcare Support Packages

We manage your technology,
so you can focus on growing your business.

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Protect your systems to prevent outages and downtime
Advanced Predictive Managed Antivirus to protect your system
Real time device monitoring of hardware performance, software and resource status
Real time error alerts
Predictive behavioural failure alerts to proactively avoid hardware downtime
Vulnerability system scans to protect your data
Automatic remediation of basic system issues/errors
Automatic software patch installation management
Performance optimization maintenance with clean disk and defrag
File size monitoring to manage hard drive storage
Installed software and device hardware configuration
System activity audit logs
Change logs for hardware, software and system changes
Compliance policy management
Internet service uptime monitoring

All Basic plan features, plus:
Quick remediation service
Remediation with guaranteed less than 4 hours response time by highly trained certified technicians
Managed security monitoring with manual intervention included
Access to support via phone or email during regular business hours
Virtual CIO with bi-annual meetings to review current state and strategize for the future
Ongoing security, stability and performance of your devices reported weekly and/or monthly

All Proactive plan features, plus:
24/7 helpdesk support with 90% first call resolution
Unlimited 24/7 helpdesk assistance via phone, email or instant messaging
70% of calls answered within 60 seconds
24/7 live monitoring of entire network infrastructure
Quarterly network and security assessments
Virtual CIO with quarterly meetings to review current state and strategize for the future

Add CYBER Security Protection and Employee Training