We recently switched to VBS for both our IT and phone system support needs, and are so glad we did. With their proficiency in both areas, and knowing how best to utilize our current systems and implement new ones as required, we are confident that we are moving in the right direction with their guidance.
They have been cognizant of our requirements, as a smaller boutique call centre business, to keep costs down, and have suggested only the upgrades we need, while building the foundation for our future requirements.
Every person we have dealt with so far (Dave, Paul, and Miguel mainly) has been professional, supportive, and - a bonus - fun to work with. Since many IT and phone systems problems can be stressful, I appreciate their willingness to go the extra mile in providing moral as well as technical support.
Their Help Desk team is also a nice addition to the process, assisting us immediately with concerns or questions. We also appreciate their training us on everything from setting up our phones to learning about features in our systems of which we may not be aware. We look forward to building a lasting relationship with VBS for years to come, and recommend them highly.